Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.
Key benefits include:
* 31 days holiday (including bank holidays)
* An annual discretionary bonus scheme
* A contributory company pension scheme
* Excellent employee wellbeing and assistance support programmes
* A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
* Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
We're looking for someone with strong customer service experience, who can investigate the root cause of issues and provide effective and empathetic resolutions. You'll need to be able to communicate complex matters in a simple and supportive way, and have good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail. We believe that a great team needs great people who are passionate about helping people and providing great service as one team. We're an equal-opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.