About CK Group
CK Group is a leading chemical manufacturer specialising in producing thermoplastic products and exporting them globally.
Job Description
This Technical Service Lead position involves managing customer relationships, providing expert technical support, and driving product innovation to meet customer expectations. The role requires an understanding of plastics compounding, particularly PVC, and extensive experience in technical service management.
Responsibilities:
1. Manage customer relationships and provide expert technical support.
2. Drive product innovation to meet customer expectations.
3. Collaborate with customers to understand their needs and develop solutions to enhance product performance and application outcomes.
4. Act as the primary technical liaison and ensure high levels of customer satisfaction.
Requirements
* Degree qualified in Polymer Science, chemical engineering, Material Science or related field; advanced degree preferred.
* Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
* Proven track record of managing and developing technical teams.
* In-depth knowledge of compounding processes, formulations, and applications.
* Extensive experience working with a wide range of end-use applications for plastics compounds.
* Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing.
Salary and Benefits
The CK Group offers a competitive salary package, including a salary of approximately £60,000 - £80,000 per annum, depending on experience, plus benefits such as:
* Pension scheme with salary sacrifice option available.
* Death in Service benefit - 6 x salary if financial dependants, 4 x salary if no financial dependants.
* Discounted BUPA membership.
* Employee Discount Scheme.
* Employee Assistance Programme.
* Free Will Writing / discounted for partners.