IT Support Technician - 1st Line Support
We're looking for an experienced IT Support Technician to join a dynamic and growing team. In this role, you'll provide essential support both remotely and on-site to a range of clients, ensuring their IT systems run smoothly and efficiently.
What You’ll Do:
* Troubleshoot and resolve general PC issues, VPN, Wi-Fi, and connectivity problems
* Manage Office 365, Active Directory, and IP phone systems
* Perform installations of PCs, software upgrades, and anti-virus solutions
* Support for PCs, servers (Win10, Win11, 2012-2022), and Mac systems
* Assist with email and website hosting setup (Linux and Windows)
* Complete IT project work and service cancellations
What You’ll Bring:
* Strong IT and problem-solving skills
* Confidence on the phone and excellent customer service
* Experience in outsourced IT support
* A passion for learning and development within IT
* Full UK driving licence (off-site work required)
Key Details:
* Salary: Up to £29,000
* Full UK driving licence required
* Permanent, full-time position
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