Position: Head of Customer Services
Location: Bishop's Stortford
Salary: £40,000
Hours: Monday to Friday, 8:30am to 5pm
Company Overview:
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe. With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts. As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Role Overview:
As the Head of Customer Services, you will be responsible for overseeing and managing the customer service team, ensuring that all customer interactions are handled efficiently and professionally. We are seeking a strategic leader with a proven track record of managing relationships with national accounts in the UK and Europe.
Key Responsibilities:
1. Lead and manage the customer service team to deliver outstanding service across all customer touchpoints, ensuring customer satisfaction and loyalty.
2. Develop and maintain strong relationships with national accounts, ensuring their unique needs are met and driving continuous improvement in servic...