We are looking for a Service Desk Analyst who can help us offer a robust support service to these essential business functions in a considered and planned Tech department to remote end users and head office colleagues globally.
This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.
Role Overview
As a Service Desk Analyst, you will:
* Own issues through to complete resolution, providing an opportunity to input into the whole user experience, including project, installation and system migration phases.
* Support the project team by being a point of contact for TC data cleansing as part of the project, including TC queries and data corrections to assist system migration activity.
* Collect and understand the Travel Counsellor’s requirements to support their telephony set-up.
* Configure MS Teams in relation to phone and team collaboration.
* Understand and learn from the installation process things which will benefit you in the in-life phase, using your experience with and understanding of the many configuration options of the telephony and call centre function.
* You will work with franchise owners in relation to their own internet connectivity requirements, answering queries regarding system migration and products, allowing them to make supplier choices for best-suited products and system migration, and assisting them to a satisfactory completion.
Benefits
* A competitive basic salary + annual company bonus
* Flexible hybrid working model
* Career development and promotional opportunities
* 25 days holidays (increasing to 28 after 5 years of service)
* A Moments That Matter Day (annually)
* Enhanced maternity/paternity pay
* Holiday buy and sell
* 3 paid days charity leave
* Company events, socials, and incentives
* 3 x death in service
* Company pension scheme
* Costco membership
* Salary sacrifice, company car scheme
* Free breakfast, fruit, and hot/cold beverages
* Referral scheme
* Employee discount