Job Description
Complaints Handler
Minimum Requirements: 1 years targeted Complaints/Resolution/Retention experience within the last 3 years.
Location: Nottingham city centre.
Competitive salary and bonus: £23,000 plus discretionary annual bonus.
Hours: 37.5 hours per week, shift patterns between Monday to Friday 8am to 6pm.
Start date: 23rd September 2024
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Complaints Handlers in a role that offers great work life balance, and an engaging onboarding experience. You get the benefits of working from home plus an opportunity to enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on training and support.
The role you'll do:
As a Customer Sales Advisor in our Complaints team, you'll be a key point of contact for customers with insurance and or service-related complaints. As a business which strives to provide fair and timely resolution for customers, we want to ensure that their concerns are appropriately handled every time. Day-to-day, you'll:
1. Understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines.
2. Working in a fast-paced, vibrant and rewarding role alongside a brilliant and hard-working team.
3. Experience taking both outbound and inbound calls, supporting customer issues to an outcome.
How you'll be rewarded:
4. 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
5. Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
6. Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
7. Sales bonuses - Each month you'll get the chance to earn some extra take home pay
8. Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
9. Pension scheme - Matched employer contributions up to 5% of basic salary
10. Life assurance - Employer funded cover of 4x basic salary
11. A free annual D&G protection plan - Access to discounted rates for family and friends too
12. Incentives - Regular incentives with amazing prizes to be won
13. Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
14. And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes
What else to expect:
15. In a 2-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your technique and learn what makes a great customer experience
16. 37.5 hours per week, shift patterns between Monday to Friday 8am to 6pm.
17. Working from the office on a Hybrid basis.
18. We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need:
19. 1 years targeted Complaints/Resolution/Retention experience within the last 3 years
20. A background in customer service within an FCA regulated business.
21. A driven mindset with strong customer service and sales skills and a love for hitting targets
22. Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
23. A team player committed to creating an excellent customer experience
24. Unflappable and resilient attitude to juggle tasks
Immediate interviews available.