We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a finance provider. You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
As Motor Complaint Handler, youll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for.
What youll be doing as a Motor Complaint Handler:
* Taking ownership of a pipeline of cases from start to resolution.
* Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
* Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
* Checking if the client is liable for the issues and deciding on a support plan for the customer.
* Taking responsibility for queries/issues through to resolution.
* Deciding fair outcomes for both customers and the business.
* Writing templated outcome letters to the customer.
* Managing expectations of all internal and external customers.
What wed like to see from your application:
1. Previous experience within financial services complaints.
2. Previous final respo...