Service Desk Analyst – Nottingham – £25,000 - £26,000Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Service Desk Analyst to join a leading global innovator in their sector who are going through a period of substantial growth. They are passionate about delivering first class IT service on behalf of their partners. As the Service Desk Analyst, you will be hands on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills.In Return You’ll Receive:
* This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment
* Death in service (2x salary)
* Gym discount
* Menopause workplace pledge
* Retail discounts
* Training and CPD encouraged
* 25 days holiday plus BH
* Birthday off
* Onsite parking
Service Desk Analyst Responsibilities:
1. Managing the customer support experience within agreed SLAs and KPIs
2. Following standard processes and procedures
3. Inputting all customer interaction within company systems
4. Owning customer issues through to full resolution within agreed customer service level agreements and KPIs
5. Maintaining ...