CCP are delighted to exclusively partner with a brilliant established privately owned family business, who are evolving due to exceptional business performance. CCP are partnering with our client as they look to recruit a new Contact Centre Manager. Our client is open to candidates who have come from a Senior Team Leader background and looking for the next step in their career. + Have you worked in a retail focused contact centre, being hands-on, people-focused role?+ Do you have experience of managing a customer service multi-channel operation? About The Role This role will be overseeing the daily operations of the contact centre, driving people performance with a focus on the people; coaching, developing, mentoring and leading with passion and enthusiasm. The the main focus will be to coach and develop the Team Managers within the operation, to ensure they’re able to support the Agents, who in turn will be targeted with delivering exceptional service and experiences to our client’s customers. What Will You Be Doing? + Identify team managers strengths and areas for development.+ Support Team Managers with change management processes.+ Maintain the development of both Advisors and Managers by conducting regular 121’s.+ Lead team huddles on a regular basis to help motivate and provide direction.+