1st Line Support
Woking
£25-27,000 + Bonus + Benefits + Career Development
Our client, a systems integrator and managed service provider is seeking a First Line Support Analyst to join their Service Desk Team. This role is a great opportunity for an experienced 1st Line Support Engineer to join a fast-growing MSP, who can provide you with unrivalled career opportunities.
Role Overview:
The First Line Support Analyst will play a hybrid role, with shifts between Leatherhead and home.
The individual will handle all incoming support tickets, emails, and calls, ensuring timely and effective resolutions.
Key tasks will include system data manipulation, periodic reporting, and continuous enhancement of service quality.
Essential Certifications for First Line Support Analyst:
CompTIA Network+
MS-900 or AZ900
Desired Experience:
Previous engagement in a Service Centre, adeptness with SLAs, and ticketing systems.
Technical affinity towards Microsoft, Networking, or Unified Communications.
Proficiency in Troubleshooting & Active Directory.
Comprehensive grasp of ITIL Processes.
Exceptional communication, multitasking, and team interaction capabilities.
Shift Patterns for First Line Support Analyst:
Early: 0530 – 1400 (WFH)
Middle: (Apply online only)
Afternoon: (Apply online only)
Nights: 2130 – 0530 (WFH)
Interested? Please apply now or contact #TeamAztrum for further information