Service Desk Analyst
Leading International law firm seeks a Service Desk Analyst to join their busy IT team in London, this role is a permanent office-based position.
* Salary to £49,000
* Autonomous working environment
* Based in stunning City offices
Service Desk Analyst Responsibilities:
* Respond to inquiries from clients using the firm’s various tools and platforms
* Resolve level 1 problems by guiding users through the resolution process
* Offer clear guidance to users on how to effectively utilise applications and tools
* Record assistance requests, incidents, and solutions in the ticketing system
* Handle any escalated issues, monitoring their resolutions within a reasonable timeframe
* Interact with third-party service providers to resolve issues and ensure seamless integration of external services
* Oversee the management of company assets using Mobile Device Management (MDM) tools
* Responsible for imaging and setting up new hardware for new or existing firm members
* Assist with any Boardroom AV requests/issues
Service Desk Analyst Key Skills & Requirements:
1. 2 years+ IT experience within a law firm
2. Excellent knowledge of supporting applications such as Windows 10, Microsoft Office products, Outlook (use of backup software and knowledge of servers is advantageous)
3. Strong knowledge of network manageme...