Job Description
ADP are hiring a Enterprise Processing Support Specialist to join our Enterprise Processing Team!
Location: Our new Staines office (2 Causeway Park, The Causeway, Staines, TW18 3BF).
Hybrid working - 3 days in office and 2 days from home
If so, this may be an opportunity for you. Read on and decide for yourself!
The Enterprise Processing Team handles queries from some of the largest and most complex clients at ADP UK who require an extra level of care and accountability from us. They are responsible for championing our clients within ADP and are accountable for delivering supportive, accurate and timely responses to our clients.
Key Responsibilities:
1. Act as the voice of ADP to clients for resolution of queries over the phone, e-mail and via eService
2. Work with other ADP Departments to deliver an accurate and timely response to the Client queries/ Service requests
3. Keeps the client informed - proactive & assertive communication with clients to reduce the need for Clients to contact ADP with repeat queries
4. Identifying, suggesting and implementing service, process and product improvements for the benefit of the Client, Team, Department and ADP
Required Skills and Knowledge:
1. Strong Customer Service skills & experience
2. Ability to multitask
3. Ability to remain calm under pressure and deliver consistent and high-quality service to clients
4. Analytical approach to problem solving and decision making (inc root cause)
5. Able to quickly assimilate and retain new information
6. Effective team player who supports and helps their colleagues
Benefits:
1. 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
2. Flexible benefits — private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
3. Study support
4. Employee Assistance Program
5. Competitive salary
6. Company social events
What are you waiting for? Apply now!
#J-18808-Ljbffr