Job Title: Customer Support Adviser
Location: Bridgend, CF31 2BB
Salary: £26,000 per annum
Job Type: Full time, Permanent
Work Location: In person
About Flotek:
Flotek Group is a fast-growing Tech Company providing IT and Comms technology to a range of businesses. With regional sales and support locations across the UK our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. Flotek are a 5-star rated company. They value their staff and offer a fantastic working environment and culture.
About the Role:
We are looking for an enthusiastic customer service-focused individual with contact centre background. Preferably with some experience within the IT/Telecoms sector or a Helpdesk role.
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query.
Job Responsibilities:
1. Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner.
2. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency...