Description
Job Overview:
A CRM team is seeking an experienced Salesforce CRM Change, Adoption and Training Manager to lead our efforts in maximizing the utilization and efficiency of Salesforce within our organization. The ideal candidate will be responsible for developing and implementing training and communication strategies, facilitating the adoption of Salesforce across various departments, and ensuring that our teams are fully equipped to leverage the platform to its full potential. This role is based in Richmond and requires on-site attendance for three days each week. Additionally, the role demands a flexible schedule that aligns with US time zones to effectively support our transatlantic initiatives.
Key Responsibilities:
- Design and execute a comprehensive Salesforce training program tailored to the needs of the teams.
- Facilitate the adoption of Salesforce CRM by working closely with users to understand their unique requirements and challenges.
- Develop and maintain training materials, including e-learning courses, guides, tutorials, and videos, to support ongoing learning and development.
- Conduct regular training sessions, workshops, webinars, and one-on-one coaching to ensure elevated levels of competency and confidence among users.
- Collaborate with the Salesforce Seller CRM team to stay updated on new features and integrations that can enhance user experience and productivity.
- Monitor and report on Salesforce usage and adoptio...