Job summary To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values. Previous applicants need not re-apply Main duties of the job Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne). Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention. Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway. Communicate effectively and sensitively to distressed patients and relatives. Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist. Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust General admin duties e.g. filing, dealing with telephone enquiries, scanning etc About us You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team. You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service. We are looking for staff with commitment to quality and care and working together for patients Date posted 28 March 2025 Pay scheme Agenda for change Band Band 3 Salary Depending on experience pro rata per annum Contract Permanent Working pattern Part-time Reference number 423-7086407 Job locations Airedale Hospital Skipton Road. Steeton Keighley BD20 6TD Job description Job responsibilities For further details please see the attached job description and person specification attached to this advert Job description Job responsibilities For further details please see the attached job description and person specification attached to this advert Person Specification Qualifications Essential ECDL/CLAIT or equivalent or SystmOne experience Desirable IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare Experience Essential Significant and recent reception/office experience in a health care setting Experience and understanding of confidentiality policies and procedures Experience of working shifts with a flexible approach to work Previous work in a pressurised environment Experience in dealing with distressed patients and relatives Experience in working in a multi-disciplinary team General office experience e.g. filing, telephone enquiries, scanning systems etc Understanding the importance of data quality Desirable Previous Emergency Department experience Understanding appointment systems Experience in working a 24/7 shift system, including nights Person Specification Qualifications Essential ECDL/CLAIT or equivalent or SystmOne experience Desirable IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare Experience Essential Significant and recent reception/office experience in a health care setting Experience and understanding of confidentiality policies and procedures Experience of working shifts with a flexible approach to work Previous work in a pressurised environment Experience in dealing with distressed patients and relatives Experience in working in a multi-disciplinary team General office experience e.g. filing, telephone enquiries, scanning systems etc Understanding the importance of data quality Desirable Previous Emergency Department experience Understanding appointment systems Experience in working a 24/7 shift system, including nights Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Airedale NHS Foundation Trust Address Airedale Hospital Skipton Road. Steeton Keighley BD20 6TD Employer's website https://www.airedale-trust.nhs.uk (Opens in a new tab)