Job Description
This is a great opportunity to join Eurofins Food Testing Chemistry team in Needham Market. The purpose of this role is to be Responsible for the coordination of subcontract testing samples to suitable in group partner or 3rd party provider.
Please note this is a hybrid role working three on site and two at home but there can be some flexibility. Working full time 37.5 hours per week - Monday to Friday 08:30 - 16:30.
* Foster good relationship with customers and other testing laboratories.
* Provide updates on overdue tests directly to customer.
* Pro-active communication on late test completion dates.
* Liaise with cross selling laboratories within Eurofins or externally, to provide the customer with the most suitable testing for the customer request.
* Provide quotations to customer for sub-contracted analysis.
* Reporting of laboratory results.
* Ensure outstanding subcontracted analysis is followed up on, with the performing laboratory.
* Conducting regular review meetings with Lab Managers and Customers.
* To ensure customer enquiries are responded to at first point of contact where this is possible..
* To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible. This may include account managers, ASM’s, laboratory management, technical management or senior management as appropriate.
* Provide accurate, valid and complete information by using the right methods and tools.
* Delivering customer satisfaction by listening to and exceeding customer expectations.
* Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner.
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
* Work with the team to drive the laboratory forward through continuous improvement.
* To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.
* To participate in any developmental training as required in compliance with the Company Standard.
* Comply with all relevant Health, Safety and Security Regulations.
Qualifications
* GCSE Maths & English, or equivalent.
* Experienced managing and resolving customer concerns and complaints.
* Experience providing status reporting to customers
* Experience dealing with multiple internal service providers
* Experience in direct dealings with customers
* Verbal and written English fluency
* Proficient in MS Office suite
* Attention to detail
* Experience identifying and meeting customer needs
* Able to work as part of a team.
Additional Information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
* Life Assurance (4 times annual salary)
* Company Pension Plan
* Holiday Purchase Scheme
* Employee Assistance Programme – 24/7 confidential support
* Free car parking
* Enhanced Maternity, Paternity and Adoption Scheme
* Worldwide career opportunities
* Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/