This is an ideal opportunity for a bright, articulate 1st and 2nd line Technical Support Assistant with excellent telephone communication skills and looking to progress their IT support career with a forward-thinking IT company.
1st AND 2ND LINE TECHNICAL SUPPORT ASSISTANT
LOCATION: Office based near Kings Hill, Kent.
SALARY: £28,000- £32,000 plus benefits, pension, warm and welcoming office environment, free snacks and drinks, full training given, free parking, home working options available after probationary period, take your birthday off, casual dress code.
HOURS: Monday- Friday: flexible hours 8.30am-5pm / 9am-5.30pm / 9.30am-6pm.
As a confident and friendly IT Technical Support Assistant, you will be the first point of contact between the client and the company, providing 1st line and 2nd line IT support.
Your varied role as Technical Support Assistant will include:
1. Providing prompt and proficient technical support via email and phone to clients.
2. Identifying, diagnosing and resolving IT and telephony issues.
3. Maintaining up-to-date and accurate records.
4. Following up with clients, providing feedback, seeing problems through to resolution.
5. Providing quotations and checking product availability.
6. Preserving and growing your knowledge of procedures, products, and services.
7. Carrying out occasional client site visits.
You will have at least 2 years’ experience in a 1st or 2nd line Technical Support role or a very good understanding of IT and can provide high levels of customer service.
As an IT Support Assistant / Technical Support Advisor, you will have a deep understanding of Microsoft 365, Hosted VoIP, and common desktop and server environments as well as the ability to quickly and effectively resolve issues.
As IT Helpdesk Support Advisor, you will have excellent spoken English with the ability to accurately communicate technical and product sales information clearly and empathetically. Your attention to detail, as well as your enthusiasm and commitment to learning, will contribute towards a fun and rewarding career.
If you are looking for IT 1st Line and 2nd Line Support jobs in Kent, click APPLY now!
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