Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour Contract/duration: permanent, This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Anticipated working pattern: 2 x roles based primarily at Holywell and Crantock, 741 hours per year. General working pattern 3 days per week (average 22 hours per week), including weekend and bank holiday working. 1 x roles based primarily at Carnewas and Trevose, 682.5 hours per year. General working pattern 3 days per week (average 20 hours per week), including weekend and bank holiday working This role is an annualised contract, where we would expect the vast majority of hours to be worked between the start of March and the end of October. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Planned interview dates: Thurs 30 Jan and Fri 31 Jan. Planned start date: March 2025 For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here With over 60 miles of spectacular coastline, rich in wildlife and history, North Cornwall stretches from just south of Newquay to the north of Bude. Sandy beaches and dramatic cliffs attract a large number of visitors every year and we are looking to fill 3 roles to work across our busy sites at Holywell, Crantock, Carnewas and Trevose. (Due to the geographical spread of the sites, we ask that applicants can commit to working a minimum of two of these locations). Reporting to the Welcome Manager, you’ll be part of a team of 30 working in the North Cornwall team. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. At busy times you will assist with traffic management, and at Carnewas will clean the toilets as part of the role. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.