JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.
Jil Sander is looking for the perfect profile for our Concession in Harrods as In Store Client Developer.
Main Responsibilities
1. Supporting the team to transform each customer's experience into an excellent and unique one.
2. Creating an authentic and lasting bond with colleagues by promoting professional growth, listening with respect and inclusion.
3. Being a link, in the sales area, between colleagues and the store manager to guide and achieve individual and team objectives and acting as a mentor for the team by proactively offering insights, reflections, and experiences.
4. Actively contribute to the development and implementation of corporate action plans to increase sales for each product category and customer segment.
5. Providing excellent and specialized customer service to develop long-term relationships thanks to CRM initiatives.
6. Working with the team, recognize methods to capture new clients, develop existing clients, and reactivate inactive clients.
7. Proactively propose new and creative outreach programs.
8. Become a role model for quality sales and self-leadership by playing an active role within the team and helping to solve problems with positive results.
9. Supporting the store manager in driving the store's strategy to achieve the best sales performance.
10. Supporting and giving team members the opportunity to carry out activities effectively and independently, generating enthusiasm and a positive team spirit.
Life Skills
1. Ability to learn and share expertise of products and trends to fit customer’s needs.
2. Experience in team training, empowerment, and motivation.
3. Attitude to create a positive and inclusive work environment.
4. Adaptability in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
5. Strong communication skills (verbal, in person, via e-mail, SMS, etc.).
6. Strong attention to details.
7. Time management.
8. Creative thinker.
9. Problem solving.
10. Omni-channel retail orientation.
11. Flexible availability.
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