Operational Standards Administrator(Maternity cover) £25,992 per annum benefits About the role We are seeking to fill an upcoming vacancy for the role of Operational Standards Administrator Under the guidance of the Station Manager (Staffing and Training), to undertake the support and delivery of duties within the function which contribute to the provision of an excellent service, whilst ensuring the effective use of resources. To support department managers in the delivery of exceptional services to our community and key stakeholders. Reporting directly to Station Manager Staffing & Training, you will be responsible for ensuring that all policies and procedures within the function are adhered to and in accordance with regulations, lean thinking and value for money. To be responsible for the administration and coordination of all internal and external courses, to meet capacity and availability across the Service. Including training projects. To undertake duties in relation to the Financial Management System (SAP) including procurement and the administration and monitoring of departmental budgets (If required). To collate analyse and manage data and information and produce reports as required. To create, monitor and update the Service training programme as directed. To be responsible for monitoring and processing of all LGV license applications and renewals throughout the Service. To provide effective diary management to support the function as required. To liaise with internal and external personnel to ensure the effective delivery of Learning and Development provision within the Service e.g. external training providers, DVLA, promotion of training courses. To respond appropriately to all departmental queries professionally and providing accurate and timely advice wherever possible. The co-ordination, authorisation and monitoring of all leave requests from Service Delivery personnel, updating and maintaining relevant records. To be responsible for ensuring the preplanning of Service Delivery staffing. To act as a liaison between the staffing officers at station level and the nominated duty officer in maintaining the accepted minimum Service Delivery staffing levels. To be responsible for initiating the prearranged overtime procedure for operational response and Community Safety activities and overtime requests via control. To carry out the general recording and monitoring of details associated with (list not exhaustive): Appliance availability Maintenance of disposition records Transfer requests Temporary promotions Return from long term absence Personal accidents Overtime Records Training Courses To carry out administration duties as required, including word processing, data input, photocopying, filing, etc. The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day to day work in compliance with our ethical code of conduct. We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society. As the Operational Standards Administrator you will: To work effectively and efficiently to support line management in the delivery of the department’s aims and objectives. To maintain appropriate and robust information systems within the department To maintain positive and effective liaison links with organisations and partners as appropriate. To support the preparation and production of a variety of quality information for inclusion in management and departmental reports. To ensure compliance with the Data Protection Act and to ensure data security is maintained. To ensure relevant knowledge is up to date. To identify and recommend areas of potential improvement. To represent the function at internal and external meetings and events and take minutes when required. To support the activities of the function and diary management for line management where required. To support colleagues with their work as required. To attend internal and external training courses as necessary. T To undertake any other duties as appropriate to the role. We are seeking a candidate who has demonstrable experience of: § An experienced Administrator or with a qualification in an Administrative related subject. § Experience of IT with good typing skills and confident using a range of programmes including email, word processors, presentations and spreadsheets § Experience of Monitoring Budgets, Diary Management and Minute Taking. § Skilled in the areas of Preparation and Production of Reports and Financial Information Systems, (SAP). About our Service Delivery (Staffing & Training) team Working within Service Delivery and taking key responsibility for Staffing and Operational Training of personnel the Department is responsible for: Ensuring availability of resources Ensuring effective use of resources Supporting staff development Promoting improvement across the Service Collaborating effectively with all departments Promoting and working to improve firefighter safety Communicating effectively at all levels on a day-to-day basis across the Service and working in partnerships with representative bodies The Selection Process This is a multi-stage assessment process; successful candidates will be progressed to subsequent stages; all candidates will be notified of their outcomes following participation in a given assessment stage. Set out below are the key dates relating to this selection process: Stage Timeline Advert closes 31st January 2025 12 Noon Notification of shortlist W/C 3rd February 2025 Technical interview with a panel. W/C 10th February 2025 Please note the dates and stages detailed may be subject to change Interested in applying? Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description. Please submit your supporting statement and equal opportunities monitoring form by no later than 12 noon on 31st January 2025 Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels. For further information about the role, please contact Simon Kirsopp – Simon.kirsopptwfire.gov.uk Pre-employment checks The successful applicant will be subject to our pre-employment screening process which includes an enhanced DBS check, completion of an occupational health medical questionnaire and a substance abuse test. We will also conduct right to work and reference checks. About Tyne and Wear Fire and Rescue Service Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this.The Service values and respects the diversity of its employees and aims to recruit a workforce that represents the communities we serve. Our facilities Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities. Key employee benefits Ø Generous leave entitlement commencing at 23 days plus Public Holidays and 3 local days to be used over the Christmas period Ø Flexi-time scheme in operation Ø Local government pension scheme Ø Free on-site parking Ø Free on-site gym Ø Blue light discount Ø Car leasing scheme Job Type: Temporary Contract length: 12 months Pay: £25,992.00 per year Benefits: Canteen Cycle to work scheme Employee discount Free parking On-site gym On-site parking Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative experience: 1 year (preferred) Language: English (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Reference ID: 008022