Job summary NHS Sussex ICB ambition is to create an inclusive working environment which reflects our commitment to celebrate and promote diversity for all groups. We are particularly under-represented in staff from Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively encourage and welcome applications from these communities. Furthermore, we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us confidentially during the application process so that we can statistically monitor how fair and equitable our recruitment process is and how well we are reaching applicants from diverse communities and identify where we need to improve. This information is removed before shortlisting. Main duties of the job An exciting opportunity is available for a dedicated, enthusiastic individual to join our high achieving administrative team in All Age Continuing Care (AACC). NHS Continuing Healthcare (CHC) is the name given to a package of care that is arranged and funded solely by the NHS for people who are not in hospital but have complex ongoing healthcare needs. You will operate within a fast paced, compassionate environment, supporting the Operations and Outcomes Team, where the patient is at the centre of everything we do. You will be responsible for general business administration, including, but not limited to: Handling incoming and outgoing mail Answering queries via telephone and email Maintaining patient records Coordinating Multidisciplinary Meetings (MDTs) Communicating assessment outcomes to patients, families and stakeholders Assisting the wider team with business continuity, recruitment, staff wellbeing and retention About us NHS Sussex ICB are committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns. We empower our people to work where, when, and how they choose with minimum constraints to support their wellbeing to sustain good work life balance and to optimise performance and delivery. We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. Flexible working requests will be considered for all roles. Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population. Should you require a reasonable adjustment to our recruitment process please contact the Recruitment Team at scw.peopleresourcenhs.net to ensure that measures can be put in place to support you. NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff you will be encouraged and supported to implement new ways of working that will help us achieve that goal. Working for us - Sussex Health and Care (ics.nhs.uk) Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time Reference number D9146-ICB-6553KB-A Job locations Sackville House Brooks Close Lewes East Sussex BN72FZ Job description Job responsibilities To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders. The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role. Job description Job responsibilities To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders. The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role. Person Specification Experience Essential Experience of working in an office environment Experience of formal minutes and note taking Experience of working in a confidential environment Experience of working to deadlines Effective Personal skills Experience of prioritising own workload Ongoing professional development Qualifications Essential Good General Education RSA Level 3 or equivalent Education to NVQ Level 3 Administration or equivalent level of education or evidence of experience equivalent to level of qualification. Microsoft office word and excel Skills and Capabilities Essential Ability to work to tight deadlines in a busy and pressurised environment Ability to use own initiative and problem-solving skills Ensures confidentiality where required The ability to work well as part of a team Up to date office procedures Knowledge of principles of patient confidentiality A team player with a high level of self-motivation and strong desire to motivate others Adaptable approach and ability to remain calm under pressure Resilient able to deal effectively with contentious situations Person Specification Experience Essential Experience of working in an office environment Experience of formal minutes and note taking Experience of working in a confidential environment Experience of working to deadlines Effective Personal skills Experience of prioritising own workload Ongoing professional development Qualifications Essential Good General Education RSA Level 3 or equivalent Education to NVQ Level 3 Administration or equivalent level of education or evidence of experience equivalent to level of qualification. Microsoft office word and excel Skills and Capabilities Essential Ability to work to tight deadlines in a busy and pressurised environment Ability to use own initiative and problem-solving skills Ensures confidentiality where required The ability to work well as part of a team Up to date office procedures Knowledge of principles of patient confidentiality A team player with a high level of self-motivation and strong desire to motivate others Adaptable approach and ability to remain calm under pressure Resilient able to deal effectively with contentious situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Sussex ICB Address Sackville House Brooks Close Lewes East Sussex BN72FZ Employer's website https://www.sussex.ics.nhs.uk/ (Opens in a new tab)