A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising as an admin assistant working 37.5 hours a week to join our busy Urology department within the Kidney team. This is an exciting opportunity to start your career working within the Bristol Urological Institute.
The Kidney team are focused on helping manage the administrative processes for patients who suffer with Urological issues in the Bristol and South West area and also RTT patients needing general urology care. The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required.
The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
· To accurately and efficiently process clinic letters once dictation has been received in a timely manner.
· To cross-check the dictation with the clinic list, to ensure there is correspondence on each patient who had an appointment booked.
· To look up and check data on the electronic patient record system, including confirmation of the patient/GP address etc.
· To raise any queries relating to specific patient letters or the overall clinic with the appropriate Patient Pathway Co-ordinator.
· To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
· To enter patient level data onto a spreadsheet in order to monitor test results.
· To carry out other clerical activities as required, such as photocopying, filing, sorting and distributing letters etc.
· To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
· To work in partnership with the patient pathway co-ordinator and wider administrative team.
· To provide cross-cover for colleagues during times of absence.
· To ensure patient confidentiality is maintained at all times
· To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Specialty Manager
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Knowledge
· Working knowledge of relevant hospital systems
· Full working knowledge of Microsoft Office, including Outlook, Email and Word
· Knowledge of the Trusts Policies and Procedures
· Understanding of patient confidentiality and data protection (inc HFEA if required)
· Understanding of medical terminology
Training/Qualifications
· Good keyboard and computer skills
· Training will be provided for BNSSG Patient Access Policy and computerised patient administration system
· Education to GCSE English Standard or equivalent
Experience
· Experience of working in the NHS or similar organisation
· Experience of working in a multi-disciplinary or busy team environment
· Experience of working under pressure
· Experience of working to protocols and procedures
· Experience of talking to patients/service users
· Good attention to detail and completion of tasks to deadlines
· Ability to exercise judgement whilst problem solving and seeking advice appropriately
This advert closes on Thursday 3 Apr 2025