What's involved in this Shift Manager role?
Process Management
* Oversee all critical processes across the shift, delivering multiple product specifications within SLA and Safe Operating Procedures (SOPs).
* Provide guidance and support for the shift supervisors on process, resource, stakeholder, and people management activities.
Leadership and Management of Staff
* Communicate effectively with the team in groups and one-to-one, providing clear and useful information on business, depot, shift, and personal performance.
* Organise tasks and prioritise day-to-day responsibilities across the shift in liaison with the shift supervisors to ensure activities are controlled effectively and all staff have the relevant training relating to the tasks they have been assigned.
* Manage the attendance, conduct, and performance of staff, agree objectives, and provide training and on-the-job coaching to support performance improvement and personal development across the shift.
* Deputise for the Operations Manager during periods of absence.
Cost Management
* Manage shift resources efficiently to maximise cost savings whilst maintaining a high-quality service.
Customer Focus
* Develop and maintain a good understanding of the customer base in order to appropriately prioritise and respond to the needs of individual customers.
* Build effective relationships with internal and external stakeholders, sharing information with a view to proactively addressing any potential operational issues on shift that might impact delivery.
Health and Safety
* Ensure that all staff on shift (including agency staff) are operating efficiently, safely, and with due regard to ensuring quality standards are met by complying with all Health, Safety, and Environment policies and other relevant regulations and accurately recording and reporting any incidents, accidents, or near misses.
Consumables
* Manage, record, and report on consumables on shift and respond to any instructions relating to consumable and asset controls as appropriate.
This Shift Manager role would suit candidates with skills or experience in people management as a manager, supervisor, or team leader.
Benefits
* Enhanced annual leave entitlement, starting at 31 days (including public holidays).
* Access to our Prestige Benefits and Rewards Portal.
* Long service rewards: both financial and leave-based.
* Health cash plan.
* Life Assurance Scheme.
* Career development opportunities.
* Access to a well-established Employee Assistance Programme provider.
* And other excellent benefits you'd expect from a market leader.
Shift Information
The position entails a 40-hour workweek with flexibility to accommodate the requirements of a 24-hour operation.