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Sector: Charity and Not for Profit
Role: Assistant
Contract Type: Permanent
Hours: Full Time
We have an exciting opportunity for a Live Chat Support Worker to join the growing 24/7 National Contact Centre team. This position will be home-based, working between 12-30 hours a week. The hours are fixed covering a rolling 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
If yes, then we'd love to hear from you...
County/Borough: Cardiff
Full time/Part time: Part time
Hours per week: Between 12-30 hours
Basic Salary: FTE 23,970 per annum.
Allowances: Unsociable Hours, Home Working
DBS required? Yes
Closing Date: 17/01/2025
What we offer:
* FTE 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* Pension with 5% employer contribution
* An extra day off for your birthday
* Enhanced sick pay allowances & maternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
About the role:
This role is home based, working 6 hours a day between 12-30 hours per week. Days and hours to be discussed, if successful.
As a Live Chat Support Worker you will be:
* Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
* Providing immediate emotional support, practical advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
* Responsible for recording live chat conversations with victims of crime accurately and professionally, including recording all safeguarding actions taken.
* Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
* Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
* Experience of organising and prioritising a complex workload.
* The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
* The ability to communicate effectively, verbally and in written form and have competency in digital programmes (such as Microsoft)
* Knowledge and understanding of:
o Relevant agencies and resources
o Importance of confidentiality and safe working practice
o Diversity issues and principles
o The impact of crime
You must be able to attend an initial 3 day induction and quarterly refresher training in Cardiff, accommodation will be provided.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
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