Join Our Team at Coppa Club as a Night Receptionist and ensure our guests have a seamless and welcoming experience during the night hours. Why us? · Referral scheme of up to £2000 So spread the word. · WageStream – track, stream, save & learn with your hard earned ££££. · 50% discount on food and soft drinks across all our brands. · Long service rewards including increased holiday and access to private healthcare. · Discounted room rates at our award-winning hotels · 50% off Private Event Space hires. · Health & Wellbeing Support. · Mental Health & Legal Guidance. · Financial Support & Advice. · Access to a wide range of discounts from well-known brands. · Access to our Enrichment Days & Events Calendar. · Apprenticeship Programmes tailored to YOU. Why You? • Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive. • Customer Service: Passionate about providing excellent service and ensuring guest satisfaction. • Communication: Strong interpersonal and communication skills, in person and over the phone. • Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise. • Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively. The Role: • Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience. • Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism. • Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns. • Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly. • Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded. • Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department. • Collaboration: Work closely with other departments to ensure seamless operations and guest satisfaction. Ready to ensure our guests have a restful and pleasant stay during the night hours? Apply now and become a part of Coppa Club’s dedicated team