Business Administrator Apprentice – Level 3
Our client is looking for a candidate that will support the project team with administration work and provide great customer service to all clients and visitors.
About our client:
They are a registered charity housing association that supports those homeless or at risk of eviction by homing them within a temporary shared accommodations with support by project workers to move onto independently living, employment and support with finances.
The role:
Possible start date: ASAP
Monday – Friday 9.00am – 5.00pm
Total working hours: 40
What you will do in your working day:
1. To promote and provide appropriate information and advice about the Trust’s Services and Objectives
2. To meet and greet all visitors and filter appropriately
3. To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company
4. To promote the aims, objectives and services of the association to all visitors and clients
5. Promote the aims, objectives and services of the association to all visitors and especially clients
6. To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service and Housing Benefit Arrears or any other data which may be required
7. To perform such other duties, appropriate to the role, as may be required by the Project Manager/Trust from time to time
8. To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three way meetings with refer)
9. Prevent arrears from escalating in line with the Trust's rent collection policies and procedures to prevent serious debt and homelessness
10. To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team
11. To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation
The training you will receive:
12. Level 3 Business Administration qualification
13. All training is undertaken online, through a combination of self-paced eLearning and live online classes
14. Functional skills in English & maths if required
Future prospects:
Apprentices are offered a role within the organisation after their course has finished depending on what department they have taken an interest in and putting into consideration whether they have any vacancies within that department:
15. Project Worker
16. I.T Support
17. Finance department
18. Business Administrator (full time)
19. Receptionist
Qualifications required:
GCSE or equivalent English (Grade A* – C 9/4)
GCSE or equivalent Maths (Grade A* – C 9/4)
Personal Skills required:
20. Communication skills
21. IT skills
22. Attention to detail
23. Organisation skills
24. Customer care skills
25. Problem solving skills
26. Presentation skills
27. Administrative skills
28. Number skills
29. Analytical skills
30. Logical
31. Team working
32. Creative
33. Initiative
34. Non judgemental
35. Patience
The apprenticeship:
Qualification: Business Administration Level 3
Duration: 15 months