About the role ESO on a transformative journey to an independent organisation with a focus on using digital technologies to drive our net zero ambitions. We are transforming the way that we operate and are in the process of adopting a customer-centric product model, shifting our culture to one that is open, innovative, and team-driven and deploying market leading and first-in-the world technologies to achieve net-zero operability by 2025. As part of our journey, we’re building a new Security function to enable the organisation to achieve its ambitions securely, which means we have a unique opportunity to implement best of breed digital technologies and modern security practices. As Security Culture & Awareness Manager, you will be responsible for developing and implementing an exciting new security culture, training & awareness programme for ESO, ultimately building a security conscious culture across the organisation. As critical national infrastructure, it’s imperative for ESO to have truly embedded security-aware behaviours, driven through a continuous programme of training and awareness. You will need to ensure the ESO security training and awareness communicates our security policies and requirements as well as meeting the expectations of our regulators. Communication is key to engaging with employees and changing behaviours, so you’ll need to create a positive programme which is able to effectively speak to employees from a range of different roles as well as different cultures, backgrounds, and education levels. As a data driven organisation, you’ll need to design and implement a metrics framework which can effectively measure the performance of the programme, as well as enabling it to continually improve and adapt to changes in the organisation. About us As Great Britain’s electricity system operator (ESO), we sit at the heart of the electricity system, using our outstanding engineering and commercial expertise to balance electricity supply and demand. Ultimately, we keep the electricity flowing directly to where it’s needed, second by second. Becoming the Energy Future System Operator As you may have seen the Government and Ofgem have asked the ESO to take on new roles and responsibilities Becoming the Energy Future System Operator is a critical step to help deliver a reliable and clean energy transition for all. The ESO, including all of its existing roles, will be at the heart of the new Future System Operator, taking on additional roles with a whole energy system mindset to drive progress towards net zero while maintaining energy security and minimising costs for consumers. The new organisation will be set up as a public corporation with operational independence from government – bringing parties together to support optimised decision making and action. As now, it will be licenced and regulated by Ofgem through price control agreements. It is anticipated that the new organisation will be up and running by or in 2024. The time to act on climate change is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come. Key Accountabilities Have ownership of the security culture, training and awareness strategy Working closely with parallel workstreams to ensure delivery of a unified organisational culture strategy. Accountability for the performance and adoption of security awareness training. Manage the strategy and roadmap for security training and awareness ensuring it aligns with the overall security strategy. Communicate vision and strategy of the security awareness programme with all stakeholders. Identify and drive improvements to the way in which awareness campaigns are run and delivered to all colleagues. Ensure quality of all general awareness initiatives and comprehensive metrics to prove success and behavioural improvements. Maintain and refresh ongoing security training within all new joiners processes. Drive improvements based on robust data-driven decisions and stakeholder feedback. Continuously keep up to date with changing market knowledge and assess new opportunities for educating colleagues on general security awareness. About you If you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one. Experience of defining and delivering a training and awareness programme. Experience in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions. Preferred experience developing and articulating a product strategy in terms of consumer and business value. Preferred experience with cyber or physical security training and awareness. Desired Capabilities Strong communication (written and verbal). Attitude and the aptitude to learn new product area/domain quickly. Prioritising and decision-making skills. Able to demonstrate a high degree of credibility and influence senior stakeholders within the organisation. Prepared to challenge the business and security colleagues and have the “difficult conversations” where needed in the interests of ESO. What you'll get A competitive salary between £65,000 – £75,000 – dependent on capability. As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong. More information We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. LI-SP1