About Us: Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition, on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview: We are recruiting for a Desktop Support Analyst to join our IT Operations Team that are contributing to and supporting the delivery of IT change in Law Debenture. The ideal candidate will have at least 3-4 years’ experience in a Desktop Support Analyst or Service Desk Analyst. We are looking for someone with a passion for end user support and ensuring end users have a great user experience of technology. This role is full time office based in our Manchester office, in which you can expect to be involved in change projects across the business, as well as ensuring our technology systems are secure, compliant with local requirements across a range of jurisdictions worldwide. Main Duties: Troubleshooting end user devices and virtual desktops. Induction and training of new joiners. Providing application support to end users. Training of end users in our applications and use of their devices. Developing and documenting new procedures. Assist with testing of network connectivity. Configuring and deploying end user devices. Supporting meetings and meeting room technology. Learning innovative technologies as the business grows. General Duties: Contribute to the development of the Technology team processes to ensure these are cohesive, efficient, and effective. Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently. Where regulatory rules apply, abide by these in spirit and fact. Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time. Undertake training and development as appropriate and engage fully in the performance management process. Willing to travel to Sunderland Office (once or twice a month) Is this you? Essential Knowledge, Skills, Experience: Experience of supporting Windows devices and operating systems. Experience of supporting Windows Virtual Desktop Infrastructure (VDI). Experience of Intune and mobile device management. Experience of MS 365. Experience of OneDrive. Experience of SharePoint. Experience of MS teams and MS Teams Telephony. Experience of Avaya telephony solutions. Proven experience of excellent end user support. Demonstrable record of knowledge sharing within IT teams. Preferred Knowledge, Skills, Experience: Experience of supporting Avaya telephony solutions. Experience of using ZenDesk service desk tooling. Experience in supporting PowerBi and Power Applications. Experience with Intune, device deployment and management. Experience of working with SSO technologies. Experience of Patching and Cable Management. Experience of using tools / PowerShell scripts for central management of IT environments. Experience with Cisco meeting room technology. Your Reward This is an exciting opportunity for a driven individual that will bring enthusiasm, energy and flexibility to the role, with the desire to strive and go the extra mile. In return, we’ll provide the opportunity to help you to progress your career and maximise your potential. Benefits : Competitive salary with annual review and performance bonus scheme Generous pension contribution Full healthcare cover Health cash plan Life assurance Study Support Attractive office space Things to Note: People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Here’s the legal bit, please note that we have a thorough referencing p rocess, which includes credit and criminal record checks.