Are you a dynamic and customer-focused professional looking to join a fast-paced and supportive team? We are seeking a Sales Administrator who will be the first point of contact for our valued customers, supporting our regional sales management team with customer requirements, new sales inquiries, and general day-to-day activities. In this role, you will work closely with our sales teams, workshop, and warehouse to ensure that customer orders are processed efficiently and accurately. You will also collaborate with various departments and suppliers to meet customer demands promptly. If you thrive in a collaborative environment and are dedicated to providing exceptional service, we want to hear from you.
Major Job Functions:
* Handle the processing of all orders with accuracy and timeliness.
* Ensures sales orders are delivered promptly and according to customers' needs.
* Working closely with other departments to meet delivery/install dates.
* Working closely with suppliers, ensuring equipment and parts arrive promptly.
* Working with customers/suppliers to resolve invoice disputes. Ensure these are completed within a certain time so the accounts team can monitor bad debt provision.
* The role requires strong customer-facing skills, including building relationships with customers as the go-to point for quotes on Service and Repairs.
* Arranging collections of customer equipment through a third-party carrier.
* Building strong relationships with workshop teams, sales, and customer support to ensure activity is managed and that the best possible outcomes are achieved.
* Working closely with suppliers and our accounts team to ensure purchase orders are raised promptly and ensure all paperwork/orders/quotes/scanning is kept up to date.
Benefits:
* Enhanced maternity and paternity packages
* Health Cash Plan
* Family-friendly policies to support working parents
* Support from a team of 40+ Mental Health first-aiders
* Employee wellbeing solutions
* Electric car scheme (UK)
* The opportunity to support your charity of choice via Give As You Earn
* Length of service or recognition awards
Specific Skills:
* Detail oriented and able to follow processes
* Provide excellent customer service
* Strong verbal and written communication skills
* Previous experience in a similar role
* Work effectively under pressure with multiple priorities and within a high-pressure work environment
* Excellent customer service skills
* Previous experience within a Hire / Service / Workshop environment
* Understand the importance of hire fleet activity and fleet management, maintaining track or to maximise customer satisfaction whilst ensuring profitability and maximum utilization
Knowledge:
* Knowledge of Microsoft Office i.e. excel, word and email
* Understand requirements from a Warehouse / Store aspect
* Understand and adheres to SITECH policies and procedures, including safety
* Knowledge of customer satisfaction, metrics and methodologies