During April 2021 - March 2022:
4,062 young people received advice and support
1,808 young people were supported by us during the year (some 859 at any one time)
1,139 young people lived in our 40+accommodation schemes
601 young people stayed with us every night
84% of young people moved on from St Basils in a planned, positive way
CLOSING DATE: Wednesday 4th December 2024
Job Title: ICT Applications Specialist - QL & Other Systems
Reports to: Head of ICT
Salary: Scale PO3, Points 38-41, £37,480 - £40,778 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Specific Accountabilities:
* To continually assess the use of QL by the St Basils staff
* Support the business in achieving: business process efficiency, value for money, its vision and business objectives
* Provide business & systems consultancy in relation to the implementation of any available QL upgrades
* Implementation of new systems and system enhancements/changes and documentation.
* Analyse business requirement through process mapping and implement system solutions
* Engage with business stakeholders across the business to understand their system requirements, expectations and identify gaps or opportunities while documenting the process.
* To liaise and consult with other departments on queries and problems regarding QL and related issues
* To support staff on a day to day basis with technical / user issues
* To have an understanding of SQL / SSRS and be able to produce reports to analyse data integrity
* To develop the testing programme, producing functional specifications and robust test plans for carrying out the testing of QL releases
* To prepare and deliver mini QL update / training sessions to St Basils staff
* To deliver one to one training to St Basils staff on an adhoc basis
* To communicate with Aareon support regarding issues from St Basils
* Help the staff at St Basils to understand QL. To undertake any new initiatives at a level appropriate to the responsibility of the post, as designated by the Head of ICT.
* To be flexible in supporting the business with other Software in use (or due to be in use) at St Basils.
* To conform to St Basils’ policies, standards and guidelines with respect to information systems.
QUALIFICATIONS:
Essential:
* Educated to degree level or equivalent
Desirable:
* Degree in computing
* IT qualifications (NVQ, ECDL, etc)
* MCP or MCSE
ROLE EXPERIENCE:
Essential:
* Strong interpersonal and communication skills both oral and written
* Strong customer service ethos
* CRM support and administration
* Knowledge of Aareon’s QL
* Knowledge of SQL
* Experience of application support, particularly back end of QL
KNOWLEDGE
Essential
* QL (Aareon)
* Good general computer knowledge
* Microsoft (SQL)
Desirable:
* SSRS