Full time
Location: London or Derby/Hybrid (3 days a week on-site)
An exciting opportunity has arisen for a Customer Services Officer in the London Heathrow Airline Support Team (AST), which is part of the wider European Customer Regional Team.
Job Description
The Customer Services Officer role is integral to the planning and delivery of services to our Airline Customer operating out of London. Prime interfaces include Fleet Planners, Services Managers, Engine Projects, and Service Line teams, particularly Management of On Wing Support activities, which is the core part of the role.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere.
What We Offer
We offer excellent development opportunities, a competitive salary, and exceptional benefits, including bonus, employee support assistance, and employee discounts. Hybrid working allows our people to balance their time between the office, home, or another remote location.
What You Will Be Doing
1. Responsible for the execution of services delivery task for British Airways, Below the Pylon Service, primarily focused on On Wing Parts Management activities.
2. Deliver critical customer delivery plans in accordance with Service Line & Engine Team policies.
3. Support delivery of On Wing Services Activities, including direct Customer interface for the planning and management of all On Wing Tasks, also interfacing with our Global Planning Team (GPT) based in Singapore.
4. Manage Customer Relationships regarding the Operational requirements for Below the Pylon Parts Management.
Who We’re Looking For
1. Planning and programme management experience.
2. Able to work in a multifunctional/multicultural environment.
3. A distinct drive for results.
4. Strong analytical problem-solving skills.
5. Strong organisational skills and ability to manage ambiguity.
6. Degree in a technical or numerate discipline or relevant industry experience.
Join us & Make an impact
We are an equal opportunities employer committed to developing a diverse workforce and an inclusive working environment.
Job Category: Service Operations
Posting Date: 05 Dec 2024; 00:12
Posting End Date: 19 Dec 2024
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Industrial Machinery Manufacturing
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