We have an exciting opportunity to join our Support Care Team in either our Glasgow or London office to provide our donors and fundraisers with excellent supporter care.
You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.
This is a full time, fixed-term position for 12 months.
Your responsibilities
* Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.
* Identify opportunities to steward and maximise the lifetime value of supporters.
* Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.
* Ensuring mailing preferences are applied to donors' records on our database.
* Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits, including:
* a unique, experiential induction based in one of our centres
* a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
* a competitive holiday entitlement
* workplace pension with the option to apply to continue NHS pension
* the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
Please see our website for further details.