Sales and Customer Operations Executive
We are currently recruiting for a sales and customer operations executive for our large, well established automotive client located in Milton Keynes.
In this role you will serve as the primary contact for Rent-a-Car corporate customers and locations, ensuring seamless support throughout the car rental lifecycle.
This role oversees key operational functions, including rental portal management, fleet coordination, insurance, invoicing, and customer relationship management.
Key Responsibilities:
1.
Act as the main point of contact for corporate customers, rental locations, and key stakeholders, providing support on rental bookings, fleet management, insurance, and invoicing.
2.
Assist internal teams, including Sales, Fleet, and Rental Operations, by resolving operational queries and ensuring smooth customer interactions.
3.
Manage and distribute key performance reports on fleet utilisation, rental spending, credit limits, customer satisfaction, and operational efficiency.
4.
Oversee vehicle logistics, downtime management, and repair approvals to optimise fleet availability and minimise costs.
5.
Maintain and manage CRM and rental management systems to ensure data accuracy and operational efficiency.
6.
Proactively plan and coordinate vehicle selection for new customers and rental locations in collaboration with the Assistant Fleet Manager.
7.
Process and oversee invoicing, insurance compliance, and Motor Insurance Database management to ensure regulatory adherence and revenue generation.
Skills & Experience:
8.
Customer service or administrative experience, preferably in the automotive industry.
9.
Strong stakeholder management and relationship-building skills.
10.
Proficiency in CRM systems, invoicing, credit approvals, and customer complaint resolution.
11.
Excellent organisational, problem-solving, and communication skills.
12.
Ability to work independently, manage multiple tasks, and drive process improvements.
13.
Proficiency in Microsoft Word, Excel, and PowerPoint.
This is an ongoing temporary assignment starting as soon as possible.
Working Monday - Friday 9AM - 5PM, based in the office.
£16.48 per hour.
If you would be interested please reach out and apply!
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