Company Description WELCOME TO MÖVENPICK HOTEL SUKHUMVIT 15 BANGKOK - A LUXURIOUS AND RELAXING OASIS IN THE HEART OF BANGKOK Mövenpick Hotel Sukhumvit 15 Bangkok sits down a quiet side street, just a short stroll away from all the action and connected to the rest of the city via both the BTS Skytrain and MRT Subway at the Asok Interchange hub, just a five-minute walk away. For those who don’t want to walk, we make it even easier with a free Tuk-Tuk shuttle service from 10.00hrs – 20.00hrs. With 363 stylish rooms and suites, guests can enjoy a modern Thai-Colonial elegance with plenty of refined flairs. The 46″ LED TVs and walk-in rain showers are just part of the in-room comforts. The hotel offers a casual all-day dining venue at Lelawadee Restaurant, offering Authentically inspired cuisine. It’s a great place for a coffee or snack or a private dinner. A gorgeous rooftop swimming pool, “Rainforest” 360° Rooftop Bar, cozy courtyard, modulable meeting space, and unique two-story waterfall complete an exclusive relaxing package, making it easy to escape the busy city anywhere at the hotel. Job Description WHAT YOU WILL BE DOING: Reporting to the General Manager. You are a creative, solution- driven, motivational and tactical leader who loves developing your team and delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals, planning projects and keeping up with all the trends. Summary of Responsibilities: · Senior leader of the Food & Beverage Outlet Operations team · Responsible for Monthly Inventory · Demonstrate a commitment to personal guest service excellence · Ensure that Guest and Colleague concerns are resolved in a professional and timely manner · Review industry trends and competition for new and innovative product and service opportunities · Effective recruitment, selection, training and performance management for all positions within the department · Develop/update job descriptions, job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible. · Develop a strong team through consistently effective leadership, operations and succession planning · Coach and mentor leaders and colleagues to allow them to exceed guest expectations and provide a path for career development · Establish effective goals, measurements and action plans for the department in all pillars; Colleague Engagement, Guest Satisfaction and Financial results · Execute departmental Health & Safety Trainings · Adhere to the crisis management and business continuity plans for the department · Development of annual operations budget - expenses, staffing levels and productivity · Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings / committees as required. Operational Duties · Ensure the proper opening and closing of all areas · Ensure all sites and VIP activities/reservations with the division are executed appropriately · Ensure all F&B Colleagues attend the appropriate Food Handlers Training · Maintaining bar and outlet brand standards · Maintaining health department standards including all required certifications · Maintaining liquor department standards · Dealing with any alleged food borne illness issues · Follow up with any guest review comments as required Marketing/Administrative Duties · Create programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenue · Manage social media content on behalf of the outlets to drive revenues, awareness, and reputation of our F&B programming · Ensure the outlets are reviewing upcoming business volumes and posting positions accordingly · Participate in the budget process for your respective F&B outlets · Review and revise outlet and room service menus · Ensure all corporate programming is in place · Complete month end review for Amuse, 24/7 and In Room Dining · Conduct monthly departmental meetings · Create and distribute manager and colleague schedules · Attend weekly resume review meetings and email summary / points to team · Attend REVMAX weekly meetings if require and present revenue driven promotions and ideas · Any other tasks that may be assigned Qualifications YOUR EXPERIENCE AND SKILLS INCLUDE: · 4 years F&B experience with minimum 2 years F&B Management experience · Working knowledge of In Room Dining, Serving & Bartending is an asset · Excellent communication and organizational skills · Highly motivated, organized, goal and results oriented individual who thrives under pressure · Proven ability to effectively lead, motivate and develop a team · Communication skills - THAI, ENGLISH & EFFECTIVE PEOPLE MANAGEMENT AND INTERPERSONAL SKILLS Additional Information WHY WORK FOR ACCOR · Employee benefit card offering discounted rates at Accor hotels worldwide. · Develop your talent through Accor’s learning programs. · Opportunity to grow within your property and across the world! · Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.