Date Posted 27/11/2024 Application Closing Date 25/12/2024 23:59 Hours 36 per week Salary £30,108.31 per annum Location Ellesmere Port This role is known internally as “Caseworker”. Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves. As part of our Homekey Caseworker team, you’ll provide advice and support to vulnerable customers who may be older or living with disabilities, who wish to repair, adapt, or improve their homes. You’ll manage a caseload, prioritising work based on urgency and importance. Why ForHousing? Hybrid working – when you’re not required at property visits, you can split your time between working at home or our offices. Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you. STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products. Smartech – purchase technology or white goods and spread the cost. Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more. Cycle to work scheme – save up to 40% on bikes and equipment. Employee Assistance Programme – access to a 24/7 counselling and support helpline. What you’ll be doing: Advising clients of financial help available, including grants, welfare benefits, equity release, and loans. Keeping customers informed of any procedures and practices relating to their circumstances. Maintaining good working relationships with local authority departments, health services, voluntary groups, and other stakeholders. Coordinating feedback from customers post-handover, during the defects period, aiming to resolve enquires at first point of contact. Collaborating with colleagues to develop and implement the case review system and maintain accurate records. Managing your caseload and adapting to changing priorities. What we’re looking for: The ability to prioritise work and adapt to changes. Excellent customer service and communications skills. Great time-management skills. Experience of managing a caseload would be ideal. ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community. If you need any adjustments to be made to our recruitment process, please get in touch with the team at recruitmentforhousing.co.uk. Please note we reserve the right to close this advert early, depending on application volumes. mp