About the Role
The Detail Officer plays a vital role in ensuring the seamless operation of our services. You will oversee the day-to-day staffing of the Manston site, ensuring that daily Minimum Staffing Levels are consistently met. This role requires stringent oversight of the rostering of staff working at Manston on a 24/7 roster.
Maintaining appropriate staffing levels is crucial to MTC's commitment to providing a safe and decent environment for staff, service users, and visitors. By delivering exceptional customer support and adhering to high standards in detail-oriented tasks, the Detail Officer significantly contributes to this goal. This position demands strong communication skills and the ability to analyse information effectively. The Detail Officer will be responsible for managing customer interactions, data entry, and upselling services when appropriate.
Your main responsibilities
1. You will prepare advanced rotas to ensure staffing levels for all departments are maintained at all times, anticipate any shortfalls in the staffing and cover them using overtime, shift swaps and TOIL to ensure Minimum Staffing Levels (MSL) are achieved. This includes arranging cover for ad hoc daily absences in order to maintain MSL.
2. You will ensure absences are recorded accurately and in a timely manner, liaising with the Operational Managers and Payroll depar...