Summary of Position:
The Senior Sales Negotiator will provide a high level of customer service whilst building relationships with colleagues and clients. The role is responsible for booking valuations, viewings, maintaining customer records and achieving sales targets whilst maintaining a professional appearance at all times.
In this senior role, you'll excel in customer service, relationship-building, and meeting targets and KPIs.
Most work will be in the office; however, a percentage may be out of the office conducting viewings when this is appropriate. Communications may also take place with staff members at other sales offices.
Duties and Responsibilities:
1. Customer Engagement and Relationship Management:
o Involvement in client engagement and relationship management, assisting less experienced staff where necessary in conducting accompanied viewings, negotiating offers, and maintaining records.
o Provide hands-on administrative tasks such as booking viewings, updating customer records, and managing administrative systems efficiently.
o Lead by example in business development and sales, sharing insights with colleagues to generate offers, secure new business, and oversee sales progression.
o Foster a collaborative and supportive environment, assisting less experienced staff in building relationships with colleagues and clients, and providing guidance in leadership and decision-making processes.
2. Administrative Management:
o Supervise and support less experienced staff in booking viewings and updating customer records.
o Provide advice in entering customer feedback into the system.
o Lead efforts to improve administrative systems and boost team productivity.
o Advise less experienced staff to achieve best results.
3. Business Development and Sales Generation:
o Lead in making offers and finding new business opportunities.
o Offer thorough property valuations.
o Handle complex sales transactions and solve any related problems.
4. Collaboration and Leadership:
o Build relationships with colleagues and clients.
o Work closely with other third-party operators where appropriate to exceed customer expectations.
o Manage morning meetings in the absence of the manager.
o Assist in training staff as required.
o Any ad hoc requests made by senior management.
Role Specific Competencies:
* Property Market Expertise: Understand local property dynamics, pricing, regulations, and transaction processes to navigate the market effectively.
* Negotiation and Communication Skills: Negotiate effectively, communicate clearly with clients, colleagues, and stakeholders throughout the sales process.
* Customer Relationship Management: Build and maintain positive client relationships, provide excellent service, and understand individual needs.
* Sales and Business Development: Generate leads, convert inquiries, secure offers and sales, while meeting sales targets and strategies.
* Organisational and Administrative Proficiency: Manage tasks, appointments, and administrative duties efficiently, ensuring accuracy, compliance, and timely completion.
* Problem-Solving and Adaptability: Identify and address transaction challenges, employ creative problem-solving, and adapt to market changes and client demands.
Principal Measures / KPI’s:
* Property Sales Volume: Measure successful property sales, including inter-branch referrals, demonstrating market effectiveness.
* Customer Satisfaction: Assess client feedback, considering referrals, reflecting exceptional service.
* Conversion Rate: Track inquiries to viewings, valuations, offers, showcasing sales expertise.
* Administrative Efficiency: Monitor task completion time, ensuring accuracy, including referrals documentation.
* Negotiation Success: Assess offer acceptance, sales income, reflecting strong negotiation skills.
* Problem Resolution Time: Measure transactional issue resolution, including mortgage and conveyancing referrals.
Knowledge & Experience:
* Property Market Understanding
* Sales and Negotiation Skills
* Customer Relationship Management
* Administrative Proficiency
* Problem-Solving Aptitude
* Team Collaboration
Training & Qualifications:
* 3 GCSEs at grade 4 or above (C or more in the old grading system)
* Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided
Key Communications:
All employees, Managers, Directors within the Sales team, customers, solicitors, and external suppliers if there is any. (The line manager will confirm this.)
Job Type: Full-time
Pay: £28,000.00 per year
Additional pay:
* Commission pay
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Lettings: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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