Your role at Veezu: The Business Support Executive will support the Drive team with any out of hours support and oversee daily interactions with Driver Partners via the Driver Partner Portal, ensuring efficient and compliant operations in line with Group policies. Reporting to the Regional Driver Partner Experience Manager, you will also support with any local marketing campaigns, assist the Regional Call Centre Manager with any additional support, and help the Regional Commercial Team with area-specific projects. What you’ll do: Act as the primary point of contact for Driver Partner support outside of standard working hours, ensuring smooth operations and resolving queries efficiently. Support Driver Partners (DPs) throughout the lifecycle, from attraction campaigns to set up, daily queries, and disengagement while ensuring compliance and timely, proper communication with relevant stakeholders. Manage, respond and action all relevant tickets issued via Zendesk in a timely manner. Adhere to local licensing regulations and continually ensure that DP vehicle & licensing records are kept accurate and up to date. Support in the careful monitoring, identification and follow up of any ongoing investigation in relation to potential DP fraud and / or confirmed cases of fraud. Provide day-to-day support to our Call Center, Commercial and other teams. This includes regular and ad-hoc administrative tasks, event coordination, and assistance with specific projects or initiatives. Assist in identifying local marketing opportunities, including community events, business partnerships, and promotional activities. Support with the distribution of marketing materials to local businesses. Help maintain relationships with local stakeholders to enhance brand visibility and engagement. Provide insights and feedback on local market trends and customer preferences to inform marketing strategies. Assist the Regional Driver Partner Experience Manager with integrating any new businesses into the region. Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.