Senior CRM Manager - Retention Marketing Agency (eCommerce brands)London - Hybrid£55,000 to £60,000An exciting opportunity to join a scaling Retention Marketing Agency in London.They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They are now hiring for a brand new role, a Senior CRM Manager, to lead and manage their high-tier email clients.This role will suit experienced CRM Manager from an eCom brand or someone who has worked for an agency on their top tier email clients.About the Role:Strategic lead for 4-5 key accounts within the agencyBuild strong relationships and be your clients key POCProject manage and delegate to a small creative & implementation teamReport back to your clients on person and strategy and lead the communicationWork closely with third-party software to analyse and report on performanceAttend and host workshops to upskill CRM ManagersAbout You:eCommerce experience is essentialAdvanced Klaviyo experienceExperience putting together advanced customer journeys for mid-tier+ brandsVery comfortable with data analysis - Google Analytics, Klaviyo custom reportsStrong relationship building skills/client management experienceExperience managing brands turning over £10M annually or over 1M subscriber listBenefits:Apple Mac LaptopTraining & Development budgetCareer progression opportunitiesFlexible working environment - 2 days in office