Job Description IT Technician Apprentice Norwich Monday – Friday 9am – 5pm We have partnered with a reputable organisation in the legal sector, who have an opening for an IT Apprentice to join their team in Norwich. This is a great opportunity for an individual that is keen to build a career in the world of IT. They will provide you with practical experience from day one, assisting in developing your skills whilst spending one day a week studying towards your Comptia A q ualifications. Key Duties: Provide first line IT support, working with other members of the IT department in resolving day to day IT problems Ensuring all queries are recorded and followed up as necessary. Accurate and timely system updates, log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to in accordance with the IT SLA. To carry out installation, maintenance and first line repairs of IT hardware and networks (includes computers, laptops, tablets, telephones, servers etc.) To assist with the installation, maintenance and updates of new and current software. Regular checks of equipment. To learn and develop a thorough working and support knowledge of all software products used by the firm. The Ideal Candidate: Good communication skills both written and verbal Proactive, and willing to learn Punctual, team player and both flexible and adaptable A brief understanding of IT systems & Microsoft packages