Our client is a forward-thinking, rapidly growing company in the vacant property security sector offering an incredible opportunity for a Cleaning Service Delivery Manager to play a pivotal role in shaping the future of service operations. If you’re a driven leader with a passion for delivering excellence, optimizing performance, and motivating teams, this is your chance to make a significant impact.
In this role, you’ll oversee daily operations across a defined region, ensuring outstanding service delivery, maximum productivity, and uncompromising safety standards. Reporting to the Regional Manager, you’ll lead a team of operational staff, working directly with clients to exceed expectations and drive continuous improvement.
What You'll Do as a Service Delivery Manager
* Lead with Purpose: Take charge of service delivery, ensuring customer needs are met on time, with exceptional quality and attention to detail.
* Inspire Teams: Coach, train, and motivate staff to exceed KPIs, meet SLAs, and grow professionally within a supportive environment.
* Drive Operational Excellence: Streamline processes, optimize resources, and implement innovative solutions to enhance efficiency.
* Champion Health & Safety: Conduct site assessments, promote safety awareness, and ensure compliance with industry best practices.
* Control Costs: Manage labor, materials, and equipment budgets, negotiate supplier discounts, and maintain inventory standards.
* Eng...