The following are the core responsibilities of the Assistant Practice Manager (Patient Services & Facilities). There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels 1. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary objectives 2. Oversee the day to day operation of the reception team ensuring a high standard of patient service and service delivery. 3. Line manage the reception team, including recruiting and inducting new staff, identifying training and development needs and facilitating appropriate training and providing guidance and direction. 4. Following HR policies and procedures as set out in the staff handbook and terms of employment. 5. Compiling and administering of staff roster, including approval of annual and other leave and overtime (within guidelines) to ensure there is adequate cover to maintain service, including providing cover for the reception team when required. 6. Manage the appointment book/planner in line with agreed policies. 7. Deal with more complex enquiries from patients including informal and formal complaints relating to patient experience escalating to the practice Manager when required. 8. Administration and configuration of systems used in support of the reception service (i.e. telephones, triage, patient calling screens and self-check-in). 9. Ensure that the registration process, including the provision of appropriate information, for new and temporary patients, is followed. 10. Facilitate and support the patient participation group, working with the Practice Manager and GP leads. 11. Actively encourage and promoting the use of patient online services, Including the website, patient triage and NHS App. 12. Responsibility for ensuring that all payments received via reception are recorded and accounted for in line with agree procedure. 13. Accounting for petty cash on a weekly basis. 14. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary. 15. Oversee the general maintenance of the practice, ensuring a safe and welcoming environment for staff and patients. 16. Liaise with external contractors and service providers for maintenance, cleaning, security, and other facility-related services. 17. Ensure compliance with health and safety regulations and CQC standards, including fire safety, water safety, infection control, waste management and risk assessments. 18. Support the Practice Manager in managing emergency procedures and contingency planning.