Job summary This is a key role in ensuring delivery of an efficient, professional reception service to patients and visitors of the Emergency Department with focus on providing excellent customer service at all times. Key Duties will include: Ensure full, accurate completion of all necessary trust systems within the patient flow co-ordinator team. Line Management of Patient Flow Coordinator Team Coordination of the Patient Flow Coordinator Rota Assist the Deputy Specialty Manager in ensuring the system aspects of validation for the Emergency Department Clinical Indicators are met. Contact point for the facilitation of all audit & ED note requests. The post holder is responsible for leading the Patient Flow Coordinator admin team to ensure that the service is delivered successfully and in a timely manner, meeting key performance measures and supporting service development. Main duties of the job Absence and sickness monitoring via trust approved system Recording & authorisation of annual leave via trust approved system Training and induction of new admin staff To hold regular 1:1 meetings with admin staff Completing annual appraisals for all admin staff Ensure all individuals in admin team complete all statutory and mandatory training To lead on the performance management of admin staff To take an active part in recruitment and development of staff Leading & training the admin team in understanding requirements to the role in the event of a Major Incident To support the Deputy Specialty Manager Acute Care with enquiries and complaints including the investigation of complaints lodged through the Trust complaints procedure. Liaising with Divisional Complaints co-ordinator and the PALS/complaints service as appropriate. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa pro rata Contract Secondment Working pattern Full-time Reference number 387-M-3137-TJ Job locations Bristol Royal Infirmary Bristol BS2 8HW Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Qualifications and Training Essential Maths and English GCSE C or above or equivalent NVQ level 4 or equivalent Desirable Medical terminology Knowledge and Experience Essential Administrative experience Experience of working in a team within a multi-disciplinary environment Customer handling skills both face to face and on the telephone Experience in supporting organisational / service change Management of targets Experience of budget monitoring Desirable NHS experience Skills and Abilities Essential Accuracy and attention to detail Ability to prioritise workload in order to meet deadlines Ability to adapt to service changes and new technology Staff management Desirable Managing change Minuting / action plan for meetings Person Specification Qualifications and Training Essential Maths and English GCSE C or above or equivalent NVQ level 4 or equivalent Desirable Medical terminology Knowledge and Experience Essential Administrative experience Experience of working in a team within a multi-disciplinary environment Customer handling skills both face to face and on the telephone Experience in supporting organisational / service change Management of targets Experience of budget monitoring Desirable NHS experience Skills and Abilities Essential Accuracy and attention to detail Ability to prioritise workload in order to meet deadlines Ability to adapt to service changes and new technology Staff management Desirable Managing change Minuting / action plan for meetings Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Infirmary Bristol BS2 8HW Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)