Service Quality Specialist
Company: Stratstone
Location: Porsche Centre - Wilmslow
Compensation: Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals, and aftersales services
Role Overview: As Service Quality Specialist, you’ll be joining the Porsche Nottingham team, reporting directly to the Service Leader. You’ll be accountable for ensuring the entire aftersales department delivers the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty, and productivity are to the highest standards.
Responsibilities:
* Provide technical support & guidance to Technicians and Service Advisors, ensuring the workshop processes are in line with Porsche Service Process.
* Manage technical repair progression through the usage of systems and processes.
* Control PCSS coding & documentation quality standards.
* Manage and maintain PCGB warranty standards.
* Coach and develop Vehicle Technicians and Service Advisors in the latest Porsche Systems.
Qualifications:
* Strong attention to detail when carrying out quality checks.
* Strong technical knowledge and process-driven mindset.
* Enthusiastic to learn & develop with new systems and technology.
* Able to absorb information quickly and effectively communicate this with your aftersales team.
Company Culture: At Lithia UK, our growth is powered by our people. As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Diversity: Lithia UK recognises the value that diversity brings to the workforce. We positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills, and talent potential that we are looking for, then get in touch. We are an equal opportunities employer.
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