ABOUT THE POSITION
We are currently looking for an Account Manager to join our exciting and fast-moving agency based in Hitchin, Hertfordshire, but with hybrid working options. This is the perfect role for someone who enjoys building and maintaining strong relationships and who wants to really make a difference to our company and clients.
CDA is a global full service digital agency that elevates businesses through digital transformation. We exist to make digital, human. Our specialities lie in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon.
Working in our Client Services team, this role involves working on an array of projects, including digital marketing campaigns and software developments (such as websites and mobile apps) across our varied client base. The successful candidate will be the main point of contact for a selection of clients, being their champion at CDA, liaising with various internal teams and external suppliers to deliver – and exceed – on their objectives. The role provides a high level of flexibility to manage clients independently, whilst being supported by the wider team.
OUR DREAM CANDIDATE:
We’re looking for an enthusiastic individual who enjoys helping clients achieve their goals, representing CDA as their digital partner. You may be an agency Account Executive / Account Manager, or a Project Manager working client-side, who wants to join a growing company passionate about making a difference.
As a vital member of the team, you will lead key projects that require hands-on involvement. You will also ensure smooth coordination between different project components and take overall responsibility for project outcomes. You will need to be highly organised and efficient in your communication and documentation. Most importantly, you will need to be personable in your interactions with clients and colleagues. Building strong relationships is crucial, and you will be proactive in ensuring projects are delivered on time and maintaining excellent communication throughout. You will work closely with Directors and other team members to develop cost estimates for pitches and new client projects as needed. You may also be required to participate in pitches, representing the strategic delivery team, explaining our processes, and embodying our client-focused approach.
We’re a friendly, outgoing team and are looking for someone to match our energy. You should have a strong work ethic and have a positive, can-do attitude. Time management, working to deadlines and the ability to work under pressure when necessary are a must.
* Strong project management and organisation skills
* Understanding or experience in eCommerce, with desirable familiarity in Magento, WordPress, and Shopify
* Proficient in executing digital marketing campaigns
* Skilled in scoping software solutions, writing technical requirements, and creating wireframes using Balsamiq mock-ups
* Ability to work in a fast-paced environment
* Ability to manage multiple brands at any one time
* Capable of managing tight deadlines and juggling projects across various stages of the lifecycle
* Exceptional client service skills
* Displays sensitivity towards client challenges and maintains a supportive attitude in providing solutions
* Engages collaboratively and excels in building both internal and external relationships
* Possesses strong communication and presentation abilities
* Exhibits sound judgment and analytical thinking
* Upholds unquestionable business ethics and integrity
* Organized and adept at multitasking
* Demonstrates business and commercial awareness
* Adaptable and flexible in style and approach
* Resilient, passionate, energetic, and driven
KEY RESPONSIBILITIES
* Serve as the primary point of contact for clients on a daily basis
* Act as the central hub, collaborating with internal teams and assist other client service partners to facilitate and execute projects
* Ensure exceptional client experience by promptly providing agendas and reports and maintaining clear ongoing communication
* Act as a reliable partner to clients, offering support and expertise, and spotting upsell opportunities
* Conducting scoping and requirements gathering, including wireframing (Balsamiq) and defining technical specifications
QUALIFICATIONS AND EXPERIENCE
* +4 years experience working in account management
* Agency or client side experience
* Strong understanding of digital marketing channels – PPC, Paid Social, SEO, CRM etc.
* Experience with eCommerce and/or UX/UI, Magento, WordPress, Shopify and scoping tools such as Balsamiq or Figma
SALARY
* Competitive and depending on experience
BENEFITS
It’s a fantastic time to join the business and our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
* Early finish on Fridays
* Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
* Frequent social events
* Personal training and development
HOW TO APPLY
Please apply below and include a cover letter with your CV. We will contact you should you qualify for an interview.
Please note: No candidates will be accepted unless a tailored covering letter is provided.
EQUAL OPPORTUNITIES
As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
RIGHT TO WORK
If your application is successful, and we invite you for an interview/assessment, we’ll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.
Thank you for applying for this role. Your application has been submitted and a member of our team will contact you soon.
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