MMP Consultancy are currently recruiting for a Supported Housing Officer on a Part Time basis in Kent.
Key Responsibilities:
1. Manage and develop our supported housing homes and services to have a positive impact for the tenants.
2. Support tenants to maintain tenancies, through monitoring arrears, managing anti-social behaviour, supporting to maximise income and where appropriate a successful move on to permanent accommodation.
3. Promote resident responsibility for the behaviours of themselves, their households and visitors to meet the conditions of their tenancy agreements.
4. Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
5. Continuously improve the service, through monitoring and reporting against performance measures and effective administration.
6. Monitor, manage and meet targets for customer rent accounts and arrears.
7. Contribute to and support the supported housing manager in the shaping and delivery of homelessness and supported housing strategies.
8. Comply with the legal, contractual and performance requirements of our Private Finance Initiative (PFI) management contract.
9. Develop our established services and expand our business through collaborative working with partners, stakeholders and commissioners.
Key Knowledge & Experience:
1. Awareness of current issues, legislation and best practice in relation to supported housing management.
2. Experience of delivering a positive customer focused service.
3. Proven communication, interpersonal and written skills adaptable to all audiences, including the ability to write reports for senior management.
4. Proven ability to take ownership of challenging and difficult conversations with customers, colleagues and stakeholders.
5. Proficiency in Microsoft Office. Confident in learning in-house bespoke systems, including ability to run, create and analyse reports.
6. Experience of negotiating skills to support effective contract management and dispute resolution.
7. Driving licence essential.
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