Collaborate with the Head of Patient Safety to apply and continuously improve the Quality Assurance Framework for monitoring provider quality standards. Lead and manage a programme of announced and unannounced quality review visits to assess clinical care delivery in contracted services, coordinating pre-visit intelligence and communicating arrangements with stakeholders. Support providers in developing and reviewing Patient Safety Incident response plans. Ensure providers develop and implement effective service improvement plans based on recommendations from quality reviews and assurance visits. Monitor and review provider progress on quality and patient safety improvement action plans, ensuring successful implementation of change. Critically appraise and report on information related to quality and patient safety standards in commissioned services. Contribute to the development and implementation of the Quality Strategy for HWICB, with a focus on IPC. Address issues identified through service concerns and incidents, seeking solutions to improve care. Report on progress and achievements against quality standards and metrics, supporting the maintenance of accurate quality and IPC dashboards. Represent the Quality Team at relevant meetings within HWICB and with external stakeholders. Provide professional and clinical advice to ensure quality is central to the development of care pathways, service redesign, and transformation. Participate in service reviews and the development of contracts and service specifications as required. Make informed decisions based on complex information when conducting risk assessments, quality assurance visits, or incident investigations. Review sensitive medical information relating to clinical investigations, providing expert advice on quality matters, particularly IPC. Support IPC commissioning for infection prevention, investigation, and surveillance in ICB services. Provide strategic leadership in infection prevention and control (IPC) and support the ICBs Antimicrobial Stewardship agenda. Escalate risks promptly, acting in the best interest of patients and adhering to Nursing and Midwifery Council requirements. Deputise for the Head of Patient Safety as needed. Collaborate with system partners to lead and coordinate themed visits to provider organisations, evaluating care quality standards and communicating sensitively with staff, patients, and families. Ensure the accurate development of reports and, where necessary, communicate findings to providers, senior managers, committees, and external bodies (e.g., CQC, UKHSA), in line with national and local guidelines. Handle and discuss sensitive performance information with staff and stakeholders at all levels. Ensure the Quality Team responds to new legislation and guidance on patient safety and IPC, taking responsibility for actions and clearly communicating expectations to team members. Maximise opportunities for sharing good practice across the health and social care system, promoting lessons learned from adverse events and evidence-based practices. Collaborate with the complaints team and Quality colleagues to collect and analyse data, using trend analysis to inform improved practice and better patient outcomes. Interpret national guidance and develop local policies for HWICB, ensuring alignment with provider contracts across Herefordshire & Worcestershire. Contribute to, or lead, the development of policies related to quality aspects. Lead or support the review of local policies based on emerging guidance or best practice. Develop plans to support quality initiatives, ensuring feedback is integrated into the commissioning cycle. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description.