Better content. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We turn big ideas into the products, content and services millions of people love.
The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical documentation, including design specifications, configuration, and deployment guides and will lead a team of ServiceNow developers to implement and maintain the platform. Manager will also work directly with the ITSM Product Owner to provide technical guidance and support with requirements definition and validation for ITSM related solutions and processes.
Lead the strategic development and implementation of ITSM automation solutions, incorporating ServiceNow platform to enhance the efficiency and effectiveness of IT service delivery and support.
Manage and cultivate a team of ITSM Engineers, overseeing the design, construction, testing, and deployment of ITSM automation solutions.
Collaborate with IT leaders, project managers, and stakeholders to identify automation opportunities, developing comprehensive automation roadmaps.
Design ServiceNow ITSM automation solutions ensuring they meet organizational requirements and standards. Continuously search for improvements in processes, enhancing software delivery and operational processes.
Degree in Computer Science, Information Technology, or a related field and extensive experience as a ServiceNow Developer, Manager or Architect.
Strong understanding of ServiceNow architecture, modules, workflows, forms, and integrations.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred
Proven ability to create and maintain comprehensive technical documentation, including design specifications, configuration, and deployment guides.
Demonstrated commitment to staying updated on ServiceNow trends, features, and best practices.
Transparent, selfless, authentic, and committed to quality in every assignment
Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.
A generous pension package
Private healthcare
Discounted mobile and broadband
Your office space
Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. We support our community and contribute to a sustainable future for our business and the planet.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check.