Job Title: Wellbeing Counsellor Location: Manchester (Office-Based or Hybrid) Reporting to: Counselling Manager The Opportunity: This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You’ll work for a highly regarded, service-led company named one of the Sunday Times’ Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing. The Role: As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches. Day-to-Day Responsibilities: Deliver telephone counselling and assess service users' needs Conduct clinical risk assessments and refer users to the appropriate services Provide support to clients dealing with distress or crisis Participate in training on trauma, suicide intervention, safeguarding, and more Manage structured caseloads, including solution-focused video counselling Ensure compliance with service level agreements for all communications What You Bring: Diploma Level 4 in Counselling (min. 150 counselling hours) 12 months post-qualification experience Registered BACP membership (or equivalent) Experience with safeguarding and suicide intervention Strong communication skills and ability to manage multiple tasks Benefits: 25 days' holiday (increases with service) plus bank holidays Day off on your birthday Private medical insurance after 5 years Cash plan, pension plan, life insurance, and more Support with revalidation, CPD, and funding for training Fab Fridays with social sessions, free food and drinks Paid BACP membership after probation Why Join? This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential