Job Title: Front of House Assistant
Location: Royal Tunbridge Wells
Salary: Up to £25000 per annum
Job Type: Permanent
About Us: Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities
At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand
About the role:
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service to all residents, families and customers internal and external
Duties and Responsibilities:
Services Development
Participates, as an active member, with the retirement community's management team in developing plans for hospitality services including a) service offerings, b) budget, c) customer communication, d) satisfaction measurements, and e) input for program development
Coordinates services with community department heads for residents in a timely fashion.
Works closely with the community administrator to ensure accurate billing
Maintains a professional image with appropriate business partners and vendors
Plays an active role in community functions by assisting in planning, set-up and delivery of service to residents
Participates in marketing the retirement community and its hospitality services
Responds to customer requests for information about the community and its surroundings
Provide a...